Job Description
We are looking for a Service Co-ordinator to provide administrative and operational support to the Service division by scheduling and co-ordinating planned preventative maintenance (PPM) and reactive/remedial service calls in line with customer and contract requirements.
The role is responsible for maintaining effective communication between customers, engineers, the Service team and other stakeholders, ensuring appointments, resources and equipment are co-ordinated efficiently and customers are kept informed throughout the process. The role involves:
The role is responsible for maintaining effective communication between customers, engineers, the Service team and other stakeholders, ensuring appointments, resources and equipment are co-ordinated efficiently and customers are kept informed throughout the process. The role involves:
- Arrange and confirm planned maintenance visits, service appointments and reactive callouts with customers
- Manage field service engineers'' diaries, allocating work effectively according to priority, skills and availability
- Provide customers with clear appointment details and accurate estimated arrival times
- Coordinate specialist equipment, materials, subcontractors and other resources required for each visit
- Monitor scheduled activity and communicate any changes, delays or issues promptly
- Respond to customer queries by telephone, email and customer portals, taking ownership through to resolution
- Maintain accurate service records, appointments and customer information across multiple systems
- Work collaboratively with Service Managers, engineers and colleagues across Planning, Engineering, Design, Finance and Operations
- A genuine commitment to putting customers first and delivering excellent service
- Strong organisation, diary management and scheduling skills.
- Excellent attention to detail and confidence working across multiple systems
- Clear, professional communication and strong relationship-building skills
- A calm, adaptable approach when priorities change or urgent requirements arise
- A proactive problem-solving mindset, with the confidence to take ownership and follow issues through
- The ability to thrive in a busy, collaborative service environment
- Strong Microsoft Office skills, Word, Excel and PowerPoint
- Strong organisation skills with the ability to manage multiple priorities and complex workloads
- Excellent verbal and written communication skills for client presentations, team collaboration, and able to build strong relationships with clients and teams
- Ability to manage multiple projects, prioritise tasks, and meet deadlines
- Have the desire to learn and continually improve your knowledge
- Collaborative Team player who performs well under pressure in a fast-paced environment
- Proactive approach to sales opportunities
- Monday - Friday, 8.30am - 5.00pm - flexibility required (Permanent)
- Competitive Salary based on Skills and Experience
- Salary Sacrifice Pension Scheme, Group Earnings Scheme, Holiday Buy Scheme, Life and Accident Insurance, Medical Cash Plan, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Medicash Discounts and Employee Assistance Program
- Opportunities for career development and progression
- Ongoing training and professional support
- A collaborative and safety-focused working environment