Job Description
Customer Service Manager Competitive Salary - dependent on experience Location - Welwyn Garden City Monday to Friday - Hybrid - 37.5 hours per week PermanentAs an experienced Customer Service Manager you will lead a high-performing team responsible for delivering a consistent and recognisable outstanding customer experience. This is a broad and challenging role within a complex operational environment, supporting multiple manufacturing plants and warehouse locations. You will balance competing priorities, collaborate with a wide range of stakeholders and ensure a seamless customer experience, all whilst driving service excellence, developing team capability and championing continuous improvement initiatives. It is an excellent opportunity for an experienced customer service leader looking to broaden their impact and take on greater operational complexity. Through your leadership, you will help create a culture that puts the customer at the heart of everything we do. Responsibilities:Lead customer service operations across multiple manufacturing and warehouse locations, managing complex operational challenges and collaborating with stakeholders across Supply Chain, Logistics, Operations and Sales to deliver exceptional customer outcomes.Lead and develop a talented Customer Services team, creating a culture of accountability, engagement and continuous development.Shape and enhance the customer experience by driving service improvements, improving operational performance and ..... full job details .....