Job Description
Service Desk AnalystRate: 300 per day, inside IR35 (umbrella)Location: LondonContract: Initial 3-month contract (likely to extend to 6 months)Working pattern: Fully on-site, 5 days per weekOverview of the Service Desk Analyst roleSellick Partnership is currently supporting an organisation with the recruitment of an experienced Service Desk Analyst on an interim basis.This is an excellent opportunity for a customer-focused IT support professional to join a busy Service Desk environment, providing high-quality technical support to users across the organisation.The successful candidate will be responsible for resolving technical issues, managing incidents through to resolution and acting as an escalation point for more complex issues. You''ll also play a key role in supporting and mentoring junior analysts while contributing to continuous service improvement initiatives.Key responsibilities of the Service Desk Analyst will include Providing technical support across a wide range of hardware, software and Microsoft technologies Managing incidents, requests and service tickets through to resolution within agreed service levels Troubleshooting and resolving complex technical issues across desktop, application and Microsoft 365 environments Supporting users with Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint Administering user accounts, groups and permissions within Active Directory and Microsoft Entra ID Supporting endpoint management through Microsoft ..... full job details .....