Senior Customer Service Administrator

Senior Customer Service AdministratorLocation: RemoteContract Type: Temporary (12 months)Hourly Rate: 21.10Working Pattern: Full Time (37.5 hours per week) Mon - Thur: 8:30 -17:00, Fri: 8:30-16:30About the Role:Our client is seeking a Senior Customer Service Administrator to join their collaborative team in the life sciences industry. The successful candidate will play a pivotal role in managing customer relationships and ensuring the delivery of exceptional service. This position involves processing orders and contracts, handling tenders and quotations, and coordinating shipments while maintaining high standards of accuracy.In this multifaceted role, the Senior Customer Service Administrator will serve as a key liaison between customers, sales teams, and internal departments. The individual will manage complex administrative processes, contributing to continuous improvement initiatives and impacting the organisation''s ability to deliver critical scientific solutions worldwide.Key Responsibilities:Manage customer relationships, providing exceptional service and support.Process orders and contracts efficiently, ensuring timely and accurate execution.Handle tenders and quotations in accordance with organisational standards.Coordinate shipments and maintain necessary documentation to facilitate logistics.Collaborate across teams to ensure seamless service delivery and customer satisfaction.Contribute to process improvement initiatives and document management.Uphold compliance ..... full job details .....