Job Description
Technical Support SpecialistLocation: Brecon, Wales Hybrid working: 3 days a week onsiteSalary: £28,000 - £32,000 + benefits Industry: IT Services .This is an excellent opportunity for an ambitious IT professional with experience across 1st and 2nd line support who is looking to develop their technical capabilities and progress towards more advanced infrastructure and cloud technologies.The Role:As a Technical Support Specialist, you will be responsible for providing high-quality technical support to a varied client base, acting as a trusted advisor and delivering outstanding customer service. You''ll work across a range of technologies, supporting end users remotely and onsite while contributing to IT projects and continuous service improvements.Working closely with experienced engineers, you will have the opportunity to broaden your technical expertise and gain exposure to more complex Tier 3 technologies and projects.Key ResponsibilitiesProvide 1st and 2nd line technical support to a diverse customer base.Troubleshoot and resolve desktop, infrastructure and Microsoft 365 related issues.Support Microsoft 365 environments, including Exchange Online, Teams, SharePoint and Intune.Assist with networking support, including routers, switches, VLANs and connectivity issues.Deliver excellent customer service through phone, remote and onsite support.Participate in IT projects, system upgrades and cloud-based initiatives.Maintain accurate documentation, knowledge articles and ..... full job details .....