Job Description
We''re looking for a Service Delivery Manager to lead service delivery, manage stakeholder relationships, drive operational excellence, and identify opportunities to improve services through automation and AI. What you''ll be doing:Leading end-to-end service delivery across complex technology environmentsManaging client relationships, escalations, and commercial discussionsDriving performance across multidisciplinary teamsIdentifying opportunities to grow accounts and improve service outcomesApplying AI and automation to enhance operational effectivenessWorking within ITIL-aligned service management frameworksWhat we''re looking for:Proven Service Delivery Management experienceStrong stakeholder engagement and leadership skillsExperience managing large-scale IT services and teamsEligibility for UK Government Security ClearanceNice to have:Advanced ITIL certificationsServiceNow, JIRA, or Azure DevOps experienceAutomation and continuous improvement experienceNHS sector ..... full job details .....