Job Description
Service Charge Complaints Specialist WD6 (Hybrid Working) £16.58 per hour 36 hours per week (Monday to Friday, 7.2 hours per day) Immediate Start Ongoing Temporary Assignment We are currently recruiting for an experienced Service Charge Complaints Specialist to join a large and reputable social housing organisation on an ongoing temporary basis. This is an excellent opportunity for a housing professional with a proven background handling complex service charge complaints within the social housing sector. Candidates must have experience working within a housing association, local authority housing service, ALMO or other social housing provider. The Role The Service Charge Complaints Specialist will be responsible for investigating and resolving complex service charge-related complaints, ensuring cases are managed fairly, transparently and in accordance with legislation, regulatory requirements and best practice. You will play a key role in improving resident experiences, reducing disputes and supporting the organisation''s commitment to excellent customer service. During quieter complaint periods, you will also support the wider service charge team by helping to reduce enquiry volumes and improve customer communication. Key Responsibilities Investigate and resolve complex service charge complaints. Manage Stage 1 and Stage 2 complaint responses within agreed timescales. Deliver fair, thorough and evidence-based complaint investigations. Interpret leases, tenancy ..... full job details .....