Reps and Appeals Manager

A London local authority is seeking an experienced Reps and Appeals Manager to lead a high-performing team responsible for the delivery of key parking and concessionary transport services. This is an excellent opportunity for a parking services professional with strong operational leadership experience and a thorough understanding of parking enforcement legislation and statutory processes. The Role As Reps and Appeals Manager , you will manage a team of up to six officers responsible for delivering statutory parking functions, including representations, appeals, complaints, income reconciliation, court and bailiff administration, Blue Badge services, Freedom Pass administration, Taxi Card schemes and concessionary transport services. You will oversee service performance, handle complex cases, support contract monitoring activities, liaise with stakeholders, and ensure services are delivered in accordance with relevant legislation, policies and procedures. Key Responsibilities Lead, motivate and develop a team of statutory services officers. Oversee parking representations, appeals, complaints and enforcement processes. Manage concessionary transport schemes including Blue Badge, Freedom Pass and Taxi Card services. Resolve complex and high-profile cases and provide expert guidance to team members. Monitor service performance, analyse trends and implement service improvements. Support supplier and contract performance management activities. Reconcile payments, investigate ..... full job details .....