Job Description
Senior ServiceNow Technical ConsultantAbout the Role We are looking for an experienced Senior ServiceNow Technical Consultant to join our Professional Services team. In this role, you will work closely with customers and internal teams to understand business requirements, design effective ServiceNow solutions and drive successful implementation across different engagements. You will use your technical expertise and knowledge of ServiceNow best practices to deliver business value, improve workflows and support customers in achieving their strategic objectives. The role also involves exploring and integrating AI capabilities into workflows, decision-making and problem-solving to drive innovation and long-term business improvements. Key Responsibilities Design and deliver ServiceNow solutions using platform best practices and domain expertise, ensuring consistent implementation and business value throughout the delivery life cycle. Translate business requirements into technical specifications, solution designs and user stories, ensuring alignment with customer objectives. Lead customer discussions and workshops to understand existing processes, identify improvement opportunities and define future-state solutions. Provide technical guidance on ServiceNow capabilities, platform health, configuration, integrations and workflow optimisation. Design and implement ServiceNow workflows, incorporating AI capabilities where appropriate to improve business processes and ..... full job details .....