Customer Service Advisors

As a Customer Service Advisor in Newcastle upon Tyne, you will handle customer enquiries and help keep day-to-day Customer Service work running smoothly within the Property sector. You will provide clear information, resolve issues where possible and ensure customers receive a helpful response.Client DetailsThe organisation operates in the Property industry in Newcastle upon Tyne.DescriptionRespond to customer enquiries through the agreed communication channels, providing clear and accurate information.Record customer contact and update relevant details to maintain accurate service information.Investigate customer queries and provide practical next steps or resolutions where appropriate.Refer enquiries to the relevant team when further action is needed, ensuring a clear handover.Keep customers informed on the progress of their enquiry to support a straightforward service experience.Manage a varied volume of customer contact while maintaining a consistent and helpful approach.Follow Customer Service processes when handling enquiries, helping the wider team deliver a reliable service.ProfileA successful ''Customer Service Advisor'' should have:Experience of handling customer enquiries and providing clear, practical responses.Ability to record information accurately and maintain up-to-date customer details.Confidence in investigating queries and identifying suitable next steps.Ability to manage several customer enquiries while keeping responses clear and timely.Experience of ..... full job details .....