Job Description
To drive the standard in customer care and be responsible for the delivery of KPIs of the CMA. To communicate the vision, and provide the team with direction to achieve Company volume and profit targets. You ll demonstrate the companies Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects. Key Responsibilities and Accountabilities • Act as a business leader across the dealerships and services within the CMA. • Meet and exceed, through the effective management of resources, KPIs in terms of volume, penetration, resource management and profitability. • Grow and develop the business within the defined region. • Motivate all colleagues to deliver exemplary customer service. • Manage and coach departmental managers to grow and develop the talent pool. • Find new and innovative ways to grow the business. • Meet the needs of a diverse customer group and extend the market reach of the CMA. • Fully utilise all the CMA resources. • Able to lead, manage and develop large teams, and co-ordinate the smooth running of a business. • To have effective and accurate decision making based on sound analysis and judgement. • To have excellent organisation skills to have a constant focus on how process and systems can be better and more efficient. • Understand profit and loss statements, and drive for goals and targets to deliver performance. Essential Skills and Experience • Understanding of the complexities of running a franchised operation with ..... full job details .....