Job Description
Job: 1st Line IT Support Engineer
Location: Shirley, Solihull
Salary -27,000
The Role
An opportunity has arisen for a 1st Line IT Support Engineer to join a small IT team supporting approximately 100 users across sites.
This is a varied, hands-on position covering day-to-day IT support, troubleshooting, systems development and wider IT projects. Occasional travel to other offices will be required.
Key Responsibilities
- Provide hardware and software support to users.
- Assist with network and database administration.
- Support software development, scripting and application improvements.
- Help integrate third-party software with existing systems.
- Deliver user training and develop training materials.
- Liaise with external software suppliers and support IT projects.
About You
- Experience in an IT support role, ideally within a small business.
- Good knowledge of hardware and software troubleshooting.
- Ability to manage multiple tasks and meet deadlines.
- Strong communication and interpersonal skills.
- Interest in learning programming languages and developing technical skills.
- IT qualifications or relevant practical experience.
Full training will be provided, making this a great opportunity for someone looking to broaden their technical knowledge and develop their IT career.