Duty Manager

Duty ManagerJob Type: Full time, Interim Location: Saffron Walden Salary: 16.50 - 20.00 per hour Hours: 40 hours per week Contract Length: 6-8 weeksAre you an experienced supervisor or manager who thrives in a fast-paced, customer-focused environment?Reed is delighted to be supporting a well-established visitor attraction in Saffron Walden in the recruitment of an experienced Duty Manager. This is an exciting opportunity to join the business during its busiest seasonal period, leading operational teams and helping to deliver an exceptional customer experience.This hands-on management role would suit someone with experience in hospitality, leisure, tourism, retail, events, or any high-volume customer-facing environment. The RoleAs Duty Manager, you will be responsible for the smooth day-to-day operation of the site, ensuring excellent service standards, effective team management and a safe, welcoming environment for visitors.Key ResponsibilitiesLeading, motivating and supporting operational teams throughout each shift. Managing staffing levels, rotas and workforce planning.Supporting recruitment, onboarding and training activities.Maintaining high standards of customer service and site presentation. Conducting regular operational and safety inspections. Supporting the delivery of events and visitor activities.Ensuring compliance with health and safety procedures and acting as a key point of contact during incidents.Assisting with stock control, purchasing and resource ..... full job details .....