Job Description
Service Delivery Manager Location: Newcastle Salary: 60,000 per annum Working Pattern: Hybrid (3 days per week onsite) Security Clearance: Active Security Clearance preferred, or eligibility to obtain UK Government Security Clearance is essential About the Role We are seeking an experienced Service Delivery Manager to join a growing technology team supporting critical NHS and Public Sector programmes. This is an exciting opportunity to take ownership of service delivery across complex environments, ensuring high-quality outcomes for clients while driving continuous improvement and operational excellence. You''ll work closely with technical teams, business stakeholders, and end clients to manage service performance, resolve escalations, and deliver exceptional customer experiences across a range of digital and technology services. Key ResponsibilitiesManage the end-to-end delivery of technology services across NHS and Public Sector clients.Act as the primary point of contact for service-related escalations and stakeholder management.Build and maintain strong relationships with customers, suppliers, and internal teams.Monitor and report on service performance against agreed SLAs and KPIs.Lead multidisciplinary teams to ensure successful service delivery.Drive continual service improvement initiatives and identify opportunities for automation and efficiency gains.Support commercial discussions, service reviews, and account growth opportunities.Translate technical information ..... full job details .....