Performance Insights Analyst

Performance Insights Analyst - Up to £41,000 pa - Nottingham (4 Days per Week) We''re looking for a Performance Insights Analyst to join a Debt Services Data andamp; Analytics team. You''ll use data to help public and private sector clients understand how their debt portfolios are performing and where they can improve collections, recoveries and customer outcomes. You''ll work with internal teams and clients to answer practical questions. Which recovery strategies are working across different portfolios? Where has performance changed, and what might explain it? How can the team measure whether a change is improving outcomes for customers? You''ll turn that analysis into clear recommendations and help teams track the impact of the changes they make. What you''ll do Analyse collections and recoveries data to identify trends, investigate changes in performance and pinpoint opportunities for improvement. Work with stakeholders to understand what they need to know, agree what to measure and design analysis that answers their questions. Present findings to internal teams and external clients, explaining what the data shows and recommending practical next steps. Monitor customer outcomes alongside collections performance to understand the wider impact of recovery strategies. Help develop consistent standards and processes for measuring recoveries performance across client portfolios. Collaborate with the wider Data andamp; Analytics team to develop and deliver improvements for ..... full job details .....