Customer Support Officer - On Call

Customer Support Officer On-call Location: Antrim / Mossley Mill Duration: Temporary Salary: £15.82 per hour Hours: Varied hours per week, as required to cover holidays and absence Working Pattern: Monday to Friday, between 9:00am and 5:00pm, as required Application Deadline: Monday 16th November at 5pm Apple Recruitment is recruiting on behalf of our public sector client for a Customer Support Officer on an on-call basis. Applicants must be available to work at short notice, be able to work between both sites and adapt quickly to different working environments and priorities. Key Responsibilities Provide a high level of internal and external customer service, taking ownership of customer queries and complaints. Deal with service requests in a timely, efficient, effective, sensitive and courteous manner, respecting confidentiality and the Customer Charter. Operate the telephone switchboard and public address system. Manage and process financial transactions, including online payments, and reconcile and prepare bank lodgements in accordance with procedures. Assist customers with completing service-related forms and encourage the use of self-service options where appropriate. Work with other departments to support the operation of conferencing services. Assist with fire evacuation procedures in partnership with the Health and Safety Manager and Fire Wardens. Process deliveries to the building and inform relevant staff. Ensure the reception area is stocked with ..... full job details .....