Customer Services Administrator

Customer Services AdministratorMy client based in Newry, are currently seeking a Customer Services Administrator to join their team.This is a Full-Time, Permanent position.Working hours: Monday to Thursday 7.30am-5pm and Fri 7.30am - 4pm.With a salary of £13.13 per hour £30,056 per annum.Job Role:You will be responsible for being the point of contact for customers with regards to aftersales, warranty and service enquiries in line with the Company Complaints Handling procedure.Essential Criteria:Previous customer service experience within a similar roleIT proficient (training is provided for company specific programs)Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levelsExcellent organizational skillsAbility to work on your own initiative as well as part of a teamAbility to manage and prioritise a busy workload while adhering to deadlines and remaining calm under pressure Main Duties and Responsibilities:Designated point of contact for aftersales, warranty and service enquiriesLog the details of an enquiry and organise a successful resolution in line with the company complaints handling procedureAssess whether the enquiry is covered by the company guarantee. If not covered by the guarantee arrange a quotation for the customerOrganise a service date for the enquiry if requiredOrganise materials requiredOrganise the diary for the service engineers, create job card with details for themCollect payments for works not ..... full job details .....