Vulnerability and Consumer Duty Manager

Role: Vulnerability and Consumer Duty Manager (AVP)Location: London, Northampton, or RadbrokeContract Duration: 6-monthThe OpportunityOur Business Banking Risk Execution team is expanding. With strategic scoping already complete, we need a Vulnerability and Consumer Duty Manager focused on hands-on operational delivery. You will embed regulatory requirements directly into business-as-usual workflows so our vulnerability and Consumer Duty processes operate reliably without relying on perpetual "hot fixes".What You''ll DoDrive Hands-On Operational Delivery: Act as the operational engine room-focusing on task delivery, process integration, and practical execution.Turn Regulatory Guidance into Concrete Actions: Review key industry and regulatory publications (such as the FCA''s Good and Poor Practice guidance) and translate their core expectations into clear, end-to-end operational actions.Fix the End-to-End Journey: Map and improve entire customer journeys-identifying where legacy platforms, disconnected systems, or data limitations create hurdles, and delivering practical process changes.Embed Sustainable Practice: Help operational teams adopt compliant practices seamlessly into their daily routines rather than relying on surface-level checklist compliance.What We''re Looking ForConduct and Regulatory Background: Proven 1st or 2nd line risk, compliance, or conduct experience with specific exposure to Consumer Duty and customer vulnerability.Banking Experience: Prior background ..... full job details .....