Job Description
Role: Operations Analyst (Software Implementation andamp; Application Support)Location: Lincoln (Hybrid; 2 to 3 days per week in office)Salary: £29,000 per annum + benefitsSector: Healthcare Software/Clinical SystemsAre you an IT professional with strong customer-facing skills looking for a varied hybrid role across both software deployment and technical support?We are partnering with an established UK healthcare software provider whose clinical platforms support NHS and private healthcare organisations across the country.They are looking for an Operations Analyst to join their operations team in Lincoln. This role sits right at the intersection of technical implementation and application support, giving you direct involvement in configuring systems for client projects while troubleshooting technical queries. What You''ll Be Doing Project Implementation: Collaborate with delivery teams to configure software according to project scope, assist with data analysis, and support clients during on-site or remote go-lives. Application Support: Investigate, troubleshoot, and resolve software and data queries submitted by healthcare clients via phone and ticketing queues (Freshdesk). Data andamp; SQL Queries: Run SQL updates, resolve data inconsistencies, and produce custom reports to support client requirements. Client andamp; Project Communication: Act as an operational point of contact for clients during rollouts, participate in project meetings, and maintain project ..... full job details .....