Job Description
Customer Service Administrator
Kingston Upon Thames, Surrey
-26-28,000 + benefits package
The main aim of the role is to provide excellent customer service and ensure customer enquiries, bookings and service requests are dealt with efficiently.
Key Responsibilities
- Answer incoming telephone calls and emails.
- Deal with customer enquiries and service requests.
- Book and arrange service and repairs visits.
- Liaise with engineers to organise their daily work.
- Update customer records and job information.
- Follow up on outstanding jobs and customer requests.
- Assist with general office administration.
- Pass on urgent issues to the relevant team members.
- Provide a helpful and professional service to all customers.
Skills & Experience
- Good communication and telephone skills.
- Friendly and helpful attitude.
- Good organisation and time management.
- Confident using computers and Microsoft Office.
- Good attention to detail.
- Able to work as part of a team and use own initiative.
- Previous customer service experience preferred.
- Experience in the fire and security industry would be an advantage but is not essential.
Personal Qualities
- Reliable and hardworking.
- Positive and approachable.
- Organised and willing to learn.
- Able to work in a busy office environment.
Refer a friend and earn a retail voucher worth up to -500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal.
KW15955