Job Description
Centre Team Leader Stratford, East London £33,000 per annum 6-Month Fixed-Term Contract 40 hours per week Shift rota across Monday to Sunday We are recruiting for a Centre Team Leader to join a well-established examinations and assessment provider at its busy centre in Stratford, East London. This is a fantastic opportunity for someone with strong customer service, administration and organisational skills who enjoys working with people, maintaining high standards and supporting the smooth running of a busy environment. You don''t necessarily need previous experience within examinations or assessments. We would welcome applications from candidates with backgrounds in retail, hospitality, customer service, leisure, reception or similar customer-facing environments, particularly those who have supported or supervised teams. Full training will be provided. What will you be doing? Working closely with the Centre Manager, you will help ensure the centre operates efficiently, delivers excellent customer service and maintains the highest standards of security and compliance. Your responsibilities will include: Supporting the day-to-day running of a busy examinations centre. Providing duty management cover in the Centre Manager''s absence. Delivering excellent customer service to candidates and other visitors. Handling enquiries, resolving issues and responding professionally to complaints. Supporting the training, coaching and development of centre colleagues. Ensuring operational ..... full job details .....