Care Agency Account Manager

Care Agency Account Manager

Domiciliary / Social Care Finance Experience Required

Potters Bar, EN6 | -30,798 | Permanent | 34 hours per week

Monday-Thursday 9am-5pm | Friday 9am-4pm

Immediate vacancy - ideally starting before Christmas

Are you currently working within domiciliary care, home care, supported living, Direct Payments or another social care organisation where individual clients have allocated care budgets or direct payments?

If so, this could be a fantastic opportunity to take that specialist knowledge into a role offering superb working hours, and a Potters Bar location easily accessible by train, bus or car.

Your care-industry experience really matters

Our client operates within a specialist area of social care, facilitating payments for domiciliary and field-based care using budgeted care funds, including funding provided through local authorities.

This means we''re specifically looking for someone who already understands the financial administration behind individual care packages.

You may currently work for a domiciliary care provider, home-care business, supported-living organisation, Direct Payments service or another organisation administering budgeted social care funds.

You''ll understand that every service user has their own care plan, allocated funding and client contribution, and that invoices need to be carefully checked against these budgets.

If your experience is purely general commercial accounts, without exposure to care-related budgets or funding, this is unlikely to be the right role for you. Please check back for alternative opportunities.

What will you be doing?

This is a varied, responsible role combining account management, financial administration, invoice checking and reconciliation.

Key duties will include:

• Checking and approving care invoices against individual care plans and budgets, including changes such as additional hours, cancelled visits and bank holidays.
• Identifying discrepancies and liaising with care agencies or self-employed carers to resolve them.
• Checking invoices against available funding and individual client contributions, working with credit control where contribution issues arise.
• Responding to queries from care agencies, self-employed carers, service users and local authorities, both by email and telephone.
• Setting up new agencies, self-employed carers and reimbursements, ensuring the necessary documentation and payment information is in place.
• Overseeing invoice administration and ensuring records are correctly saved and maintained.
• Managing associated insurance administration, checking policies and liaising with account managers and the insurance provider where required.
• Running payment reports, creating payment files and resolving errors ahead of payment processing.
• Completing account reconciliations, including checking statements and adding accruals where required.
• Maintaining KPI and monthly review information in spreadsheets.

Who we''re looking for

The key to this appointment is relevant social care associated accounts experience.

We''re particularly interested in hearing from people with experience of either:

• Domiciliary or home care
• Direct Payments
• Personal budgets
• Individual Service Funds
• Supported living
• Local authority-funded care
• Care packages and individual care plans
• Client contributions
• Care-sector invoicing, finance or accounts administration

You don''t necessarily need to come from an identical job title. You might currently be an Accounts Assistant, Finance Assistant, Care Finance Administrator, Direct Payments Officer, Payroll/Finance Administrator, Care Coordinator or Account Manager.

What matters is that you already understand the individual, budget-led nature of social care funding and have the numerical accuracy and organisation to manage multiple client accounts.

The package

-30,798 salary for 34 hours per week

You''ll also receive:

• Life assurance
• Wellbeing app
• 20 days'' personal leave
• 8 bank holidays
• Additional time off over Christmas at the company''s discretion
• Potters Bar, EN6 location, accessible by train, bus or car
• A friendly office environment, complete with an adorable office dog!

Interested? Don''t hang around

This is an immediately available position, and the business would ideally like their new team member to start before Christmas.

So, if you''re based within easy reach of Potters Bar EN6 and already have experience working with budgeted care funds, Direct Payments, individual care packages or similar social care funding, we''d love to hear from you.

Apply now for immediate consideration.

Once you''ve completed your training and had time to fully settle into the role, hybrid working can be arranged.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.