Job Description
Take the next step in your engineering journey with the exciting Technical Operations Lead role, where leadership, problem-solving and hands-on technical support come together to make a real difference in the field. You''ll guide a team of Product Engineers, tackle complex faults, and help drive continuous improvements that enhance reliability, safety and performance for real customers and service teams. What You Will Do: - Lead, manage and develop a team of approximately 8-10 Product Engineers, setting clear priorities and technical direction as a Technical Operations Lead.- Coordinate engineering resources and workloads to balance field support, product improvement work and ongoing engineering projects.- Provide third-line technical support by investigating complex electrical, mechanical and electronic issues, identifying root causes and supporting corrective actions.- Act as a technical escalation point for installed equipment, helping field service engineers with fault diagnosis and practical repair or replacement recommendations.- Translate operational and field feedback into meaningful design and engineering improvements, including product modifications and component upgrades.- Support engineering change processes by working with Engineering Change Notices, product revisions and improved documentation to maintain engineering standards. What You Will Bring: - A recognised electrical or mechanical engineering/technician qualification, with City and Guilds experience, or ..... full job details .....