Job Description
CareerMakers Recruitment is currently recruiting for a Customer Service Administrator on behalf of a client based in the Wigan (WN5) area.
Key Responsibilities:
- Handling a high volume of customer enquiries via telephone, email and live chat.
- Responding to customer queries professionally, efficiently and in a friendly manner.
- Tracking customer orders and providing updates on delivery statuses.
- Investigating delivery issues, missing orders, returns and general customer complaints.
- Liaising with warehouse and dispatch teams to resolve customer queries and ensure orders are processed smoothly.
- Maintaining accurate customer records and updating order information on internal systems.
- Confident using computers and a range of IT systems, with good general computer skills.
- Able to work in a fast-paced warehouse environment and manage multiple tasks at once.
- Thick-skinned, resilient and able to remain calm and professional when dealing with difficult or frustrated customers.
- Excellent communication skills, both written and verbal.
- A positive, proactive attitude with a strong focus on customer satisfaction.
Requirements:
- Online retail experience
- Strong written and verbal communication skills
- Confident using IT systems and customer service software
- Ability to process customer requests quickly while maintaining accuracy
- Excellent problem-solving skills and the ability to escalate issues appropriately
- Good telephone manner and customer service skills
- High level of attention to detail
Monday - Friday
8:30am - 5pm
If you have the relevant experience and are interested in this opportunity, please apply with your CV or contact us directly to discuss the role further.
