Customer Engagement Advisor

£25,947.47 per annum We have an exciting opportunity for customer-focused individuals to join our Revenues and Benefits Customer Engagement Team at Public Sector Partnership Services (PSPS). Working in Revenues and Benefits means no two conversations are quite the same. Based at either our Horncastle or Spalding office, as a Customer Engagement Advisor, you ll be the first point of contact for customers with enquiries about Council Tax, Housing Benefit and Council Tax Support. Revenues and Benefits is a busy and varied service where we aim to resolve customer enquiries at the point of contact. We re looking for people who already have experience of dealing with a range of customers and can manage challenging conversations calmly, sensitively and professionally. In return, you ll be part of a supportive team with a breadth of knowledge and a strong one team ethos where flexibility and working together are important in helping us deliver the best possible service to our customers and communities. You don t need to know everything about Revenues and Benefits from day one comprehensive training will be provided to build your knowledge and help you succeed in the role. This could be the role for you if you: Have experience supporting customers and understand the importance of delivering excellent customer service Can respond sensitively to customers who may be vulnerable or distressed and confidently manage challenging situations Can work accurately and make decisions in a ..... full job details .....