Housing Officer

Housing Officer Location: Luton - Hybrid working Contract: Temporary Hours: Full-time Duration: Ongoing You will need access to a car to travel in this role - mileage reimbursed We are currently recruiting for an experienced Housing Officer to join a housing association housing team based Luton. This is an excellent opportunity for a proactive housing professional to take responsibility for a portfolio of properties and provide an effective, customer-focused housing management service. The Role As a Housing Officer, you will be responsible for managing a caseload of properties and tenants, ensuring tenancy and estate management issues are dealt with promptly and in accordance with relevant legislation and policies. Your responsibilities will include: Managing a designated patch of properties and tenancies. Providing advice and support to tenants on a range of housing matters. Dealing with tenancy breaches, anti-social behaviour and other tenancy management issues. Carrying out tenancy visits, inspections and estate management activities. Taking appropriate action in relation to rent arrears and tenancy enforcement. Working closely with tenants to prevent tenancy failure and homelessness. Investigating complaints and responding to customer enquiries. Liaising with internal teams, contractors and external agencies. Identifying safeguarding concerns and making appropriate referrals. Maintaining accurate and up-to-date case records. Taking appropriate enforcement action where ..... full job details .....