Head of Customer and Neighbourhoods

Head of Customer and Neighbourhoods Location: Stoke-on-Trent / hybrid Salary: 64,204.80 a year At Honeycomb Group, we''re passionate about creating thriving communities and delivering exceptional services that put people first. We''re looking for an inspiring and strategic Head of Customer and Neighbourhoods to lead the development of our customer-centred approach, shape the future of our neighbourhood services, and ensure our customers receive the high-quality experience they deserve. This is an exciting opportunity for a forward-thinking leader who is passionate about housing, customer service and innovation. You''ll play a key role in driving service excellence across the Group while leading teams that make a real difference to people''s lives every day. As Head of Customer and Neighbourhoods, you''ll provide strategic and operational leadership across housing and customer services. You''ll be responsible for developing and delivering our customer-centred strategy, overseeing our Neighbourhood Housing Model and Customer Hub, and ensuring our services remain responsive, accessible and focused on customer needs. Working closely with colleagues across the Group, you''ll champion continuous improvement, lead service transformation initiatives, and ensure compliance with regulatory customer standards while fostering a culture of engagement, performance and innovation What You''ll Do Lead the delivery of our customer-centred strategy, ensuring outstanding customer ..... full job details .....