We''re looking for a friendly, reliable Customer Service Administrator to join a small, family-run business. You''ll be part of a tight-knit team of three, so fitting in and working well with others is key.This role is perfect for someone who enjoys helping people, can handle a high volume of phone calls, and isn''t fazed when customers are calling with issues or complaints. While previous experience is a plus, we''re happy to consider candidates with less formal experience if they have the right attitude and can manage the workload.Details:Monday to Friday, 9am - 5pm 25,000 per yearOnsite parkingIf not a car driver / owner, individuals must live within a reasonable commute to the officeWhat You''ll Be Doing:Handling incoming calls, emails, and counter enquiries from customers with broken or faulty productsProviding excellent, professional service even when customers are frustratedManaging appointments and administrative tasks to keep the office running smoothlyWorking closely with a small team, supporting colleagues as neededWhat We''re Looking For:A strong, professional telephone mannerConfident dealing with challenging situations calmly and positivelyAbility to multitask and prioritise effectivelyReliable and punctual, with the ability to commute to HorleyTeam player with a positive attitude and willingness to learnCustomer service experience is desirable, but enthusiasm and the ability to handle volume are just as importantWhy You''ll Love It Here:Be part of a small, ..... full job details .....