Position OverviewThe Regional Clienteling Specialist plays a pivotal role in executing the EMEA clienteling strategy across UK full priced doors. This position serves as the essential connection between regional leadership and store teams, ensuring seamless implementation of clienteling initiatives that drive customer engagement and achieve strategic objectives throughout the region. This position offers the opportunity to significantly impact our regional clienteling strategy while developing and implementing best practices that elevate the client experience across multiple locations.

Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren''s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company''s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world''s most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education and Communication, Employee Groups and Celebration.

Essential Duties and Responsibilities

Partner closely with Regional Clienteling Manager to execute and localize EMEA clienteling strategies across assigned stores

Support the development and execution of Ralph Lauren Stores (RLS) Regional Strategy, focusing on foundational performance development, high-net-worth client acquisition, and omnichannel opportunities

Ensure alignment of store-level activities with regional clienteling objectives and KPIs

Translate regional initiatives into actionable store-level programs

Serve as the critical bridge between EMEA Clienteling team and store teams to maintain consistency in strategy execution

Drive implementation of EMEA clienteling standards and best practices across store teams

Support the development of comprehensive UK training programs to deliver consistent clienteling excellence aligned with regional strategy

Support in creating and implementing structured onboarding and training programs for new team members

Identify performance optimization opportunities and implement strategies to maximize clienteling effectiveness

Ensure quality execution of private client appointments following regional standards

Foster adoption of regional clienteling initiatives through regular training and mentorship

Monitor compliance with EMEA privacy guidelines and data management protocols

VIC Client Growth and Retention: Support Regional Clienteling Manager in developing and executing EMEA VIC client strategies

Guide store teams in implementing regional approaches to client portfolio development

Drive consistent execution of regional VIC client acquisition and retention programs

Support in developing specialized strategies for high-net-worth (HNW) client acquisition and relationship cultivation

Monitor and support achievement of regional VIC growth targets

Identify and capitalize on omnichannel opportunities to enhance client relationships

Events and Client Engagement: Support planning and execution of regional client events and activations aligned with EMEA strategy

Coordinate implementation of regional gifting programs and initiatives

Ensure store-level execution of EMEA client engagement calendar

Track and report event performance metrics to Regional Clienteling Manager

Develop innovative approaches to client engagement that drive sales conversion and loyalty

Analytics and Performance Management: Monitor and report store performance against regional clienteling KPIs

Provide Regional Clienteling Manager with regular insights on strategy execution and impact

Support regional training initiatives and ensure consistent delivery across stores

Drive daily implementation of regional clienteling priorities through team briefings

Analyze performance data to identify trends, opportunities, and areas for improvement

Develop action plans to address performance gaps and capitalize on success patterns

Experience, Skills and KnowledgeExperience and Expertise

4+ full strategic cycles of luxury retail experience, with demonstrated clienteling expertise

Strong understanding of Clienteling and clienteling tools

Excellence in relationship building and communication

Analytical mindset with meticulous attention to detail

Proven track record in coaching and team development

Experience in implementing regional strategies at store level

Strong project management and execution skills

Skills and Competencies

Exceptional interpersonal and communication abilities

Strategic thinking with tactical execution capabilities

Ability to influence and drive change across multiple locations

Strong presentation and training facilitation skills

Proficiency in data analysis and performance tracking

Passion for luxury retail and creating exceptional client experiences

Ability to work collaboratively while demonstrating leadership

Seniority levelNot Applicable

Employment typeFull-time

Job functionInformation Technology

IndustriesAdvertising Services

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