Social network you want to login/join with:The Flagship Clienteling Specialist drives clienteling excellence within our UK flagship location by fostering a client-centric culture among team members. This role serves as the cornerstone for implementing the EMEA Clienteling strategy, ensuring exceptional client experiences that reflect our luxury brand standards. This position offers the opportunity to shape the client experience at our most prestigious UK location while playing a pivotal role in our EMEA clienteling strategy.Strategic Leadership and Management PartnershipAct as a key liaison for the General Manager, supporting the cultivation of a client-centric mindset throughout the storeServe as the primary ambassador for clienteling initiatives within the flagship storeExecute clienteling strategies with precision in the flagship environmentAlign with store management to integrate clienteling activities with broader store objectivesDeliver impactful morning briefings that inspire and focus teams on clienteling excellenceDesign and implement effective incentive programs that reinforce clienteling behavioursCampaign Animation and Team DevelopmentAnimate campaigns at the store level through compelling communication strategiesLead engaging briefings that clearly articulate campaign objectives and clienteling opportunitiesExecute training programs that equip SAs with campaign-specific clienteling toolsProvide in-the-moment coaching to Sales Associates and managers on clienteling best practicesDesign and implement incentives that motivate team performance during campaignsElevate the quality of client communications, appointments, and follow-upVIC Client Experience ManagementSupporting in cultivating and nurturing high-value client relationships within the flagship environmentCollaborate with Regional Clienteling Manager and Elite Lifestyle Manager on strategic VIC client initiativesDrive flagship efforts in VIC client acquisition, retention, and developmentSupport to orchestrate exceptional experiences for top-tier clients visiting the flagship and private suitePerformance Analytics and ReportingSupport in managing and evaluating flagship client event effectiveness and experiencesOptimize ROI on gifting programs and VIC client recognition initiativesMonitor and report key clienteling performance indicators to RCMAnalyze client engagement metrics and provide insights on team performanceEnsure exceptional data quality in client database and maintain analytical dashboards (trackers etc)Support seamless execution of regional events hosted at the flagship locationFoster a data-driven culture of clienteling excellenceExperience, Skills and KnowledgeExperience and ExpertiseMinimum 3 full strategic cycles in luxury retail with demonstrated clienteling successComprehensive understanding of flagship store operations and elevated standardsProven ability to coach and develop client advisors to exceptional performanceExpert knowledge of luxury client service principles and relationship cultivation techniquesOutstanding interpersonal communication and relationship-building abilitiesStrong analytical skills with capacity to translate data into actionable insightsExceptional attention to detail and follow-throughAbility to work collaboratively across functions while demonstrating leadershipPassion for luxury retail and creating memorable client experiences

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