Are you passionate about transforming the customer experience? Do you have a deep understanding of contact centre operations and a desire to shape the future of customer interaction? We''re looking for a Contact Centre Transformation Consultant to join a forward-thinking team delivering cutting-edge CX strategies to some of the world''s most recognisable brands.Contact Centre Transformation ConsultantHybrid Working (UK-based with travel to client sites as required)Full-time Permanent Salary: 95,000 - 100,000 benefits, perks, health-care option and bonus! Client: Global IT Consultancy Are you passionate about transforming the customer experience? Do you have a deep understanding of contact centre operations and a desire to shape the future of customer interaction? We''re looking for a Contact Centre Transformation Consultant to join a forward-thinking team delivering cutting-edge CX strategies to some of the world''s most recognisable brands. About the Role As a Transformation Consultant, you''ll partner directly with clients across a range of industries to help them achieve their customer experience (CX) vision. You''ll lead transformation initiatives, optimise contact centre ecosystems, and implement digital-first solutions that deliver measurable impact. In this role, you will: Lead client engagements: Take ownership of transformation projects, delivering against clearly defined milestones and success measures.Assess and optimise current-state operations: Identify gaps ..... full job details .....