Senior User Experience Researcher - Citi

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Senior User Experience Researcher - Citi

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Jobs via eFinancialCareersSenior User Experience Researcher - Citi

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Senior User Experience Researcher - Citi

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Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.The Role

As a Senior UX Researcher you''ll be key to the development of applications in AML and Sanctions technologies within Enterprise Technologies. Working with UX Design, Product, Business (Compliance) and Engineering colleagues, you''ll be applying your expertise to generate and leverage a wide variety of research methods, testing, and insights to ensure design and product direction is based firmly on solid a foundation of user research.The Role

As a Senior UX Researcher you''ll be key to the development of applications in AML and Sanctions technologies within Enterprise Technologies. Working with UX Design, Product, Business (Compliance) and Engineering colleagues, you''ll be applying your expertise to generate and leverage a wide variety of research methods, testing, and insights to ensure design and product direction is based firmly on solid a foundation of user research.

Responsibilities

Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and sharedDesign and execute research studies that follow research best practices and methodologiesPresent and communicate research results and recommendations to stakeholder teams and the larger organization when neededCollaborate and share research findings and insights across the organizationProvide guidance and rigor around research methodologies and best practicesDefine relevant metrics for benchmarking and measurement of journeysIntegrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritizationBring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruitUnderstand existing and planned Citi Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impactMentor user researchers and designers doing research to grow and scale research capabilitiesCollaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systemsApply a positive and constructive attitude to all feedback.Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.Keep up to date with the latest UX practices, innovations, and tools.Help to support new UX starters in the team.Participate in the wider Functions UX community of practice.

Required Experi

e

nce and Competencies

Relevant UX research experience in a highly regulated industry and B2B or enterprise settingExtensive hands-on experience leading both qualitative and quantitative research studies across the Design Thinking stagesExperience leading and conducting generative and evaluative user researchAbility to lead design thinking workshopsCreative problem solver comfortable dealing with uncertaintySelf-starter with the ability to define goals and strategiesAble to combine strategic thinking with pragmatism without sacrificing qualityProactive and positive attitude, with strong attention to detail and analytical skillsOutstanding written and oral communication skillsSignificant experience working with senior stakeholders and engineersFamiliarity with research tools e.g EnjoyHQ, Qualtrics, Figma / FigjamBachelor''s/University degree

Desirable Skills, Experience and Competencies

Experience with agile methodologyMaster''s degree



Job Family Group:

Technology

Job Family:

Digital Design Engineering

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi''s EEO Policy Statement and the Know Your Rights poster.

Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

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