New Customer Service Advisor role Role Title - Personal Case ManagerRole Purpose:To deliver a first-class experience to match the product by managing customer calls and correspondence in line with the Customer Relations Hub vision and philosophy. To develop effective working relationshipsTo be a role model to both internal and external colleagues, demonstrating core business values.Demonstrating an understanding of the business, facilitating the resolution of complex tasks and cases, whilst managing costs in the most customer-centric wayDutiesHandle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions.To receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with the companies'' productsTo build up and continuously update individual specialist knowledge in relation to the company''s products, strategy and relevant regulatory compliance e.g. FCA, GDPRContinually develop technical knowledge of smart products and services, ensuring the ability to provide technical support to customers on these topics.To build relationships with the Centres and involving them in all matters relating to their customers.To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienceFacilitate own development to ensure up to date on processes and ..... full job details .....