Overview

The IBA Business Partner will be responsible for the delivery of the IBA financial targets for designated Business Units, through building and maintaining excellent relationships with the Accounting Teams, BUs, and relevant Stakeholders. To maximize cash flow to meet Carrier settlement terms, reduce exposure and enhance customer service. Provide oversight to key stakeholders ensuring issues are managed promptly and effectively.Key responsibilities

Build and maintain ongoing relationships with IBA and key BUs across the UK and IndiaProvide strong visibility within the BUs to facilitate resolution of queriesFacilitate regular meetings with the BU, where possible on a face-to-face basis, to achieve successful outcomesManage the metrics to ensure all action is taken to achieve theseManagement of BandDD positions, performing a hands-on approach where necessary to reduce the bad debt positionProvide guidance in the recovery of funded positionsManage escalations, prioritising urgent activityWork with the Head of Service to manage effective escalation processes and procedures between IBA and the BU’sProduce Exec summary for stakeholdersCandidate Profile / Competencies

Previous experience within IBAGood understanding and experience of insurance broking accounts internal and external processesStrong stakeholder management skill setExcellent verbal and written communication skillsExperience of query and issue resolutionExcellent negotiation skillsAbility to identify opportunities for improvements to practices and proceduresAbility to assess and prioritise workload effectively and efficiently evaluating importance and prioritising accordingly

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