Join Our NHS Administration Team Location: Ards Hospital Hours: Full-time / Monday to Friday 9am until 5pm Salary: 12.75 per hourAre you highly organised, proactive, and passionate about supporting patient care behind the scenes? Our team is looking for an enthusiastic Administrative Officer to help us deliver exceptional service across our clinical teams.About the Role As a key member of our admin team, you''ll play a vital role in keeping our systems and services running smoothly. Working closely with clinicians and colleagues, you''ll help manage patient information, appointments, correspondence, and essential administrative processes that ensure patients receive high-quality care efficiently and safely.Key ResponsibilitiesManage phone calls and enquiries, providing a friendly first point of contact.Process new patient referrals and maintain up-to-date Encompass work queues (waiting lists, DNAs, reviews).Support the preparation and formatting of correspondence through Encompass or MedSpeech, and send electronic messages as required.Maintain consultant and team caseloads and update patient information systems.Produce reports and statistics for audits and management review.Coordinate clinical diaries, clinic bookings, cancellations, and outcomes.Book interpreters, manage stock using eProcurement, and handle mail and medical record requests.Provide administrative cover at reception and support colleagues during annual leave or sickness absence.Attend team meetings, ..... full job details .....