Customer Service Case Manager Location: Portsmouth (Hybrid post probation) Hours: 40 hours per week (Shifts between 7:45am and 8:15pm Monday Sunday (1 in 3 weekends Salary: £26,210 (Increasing over time to £30,300) About our client: Our client is a global leader in providing integrated medical and security assistance to businesses and individuals around the world. With over 50 years of experience, they are a trusted partner in claims handling, pre-travel advice, medical screening, and travel risk management. They pride themselves on having a positive work environment where people are empowered to make the best decisions, and learning and development are highly valued and shared across the business. The Role Customer Service Case Manager: We are looking for a Customer Services Case Manager to join a highly skilled team. As a vital part of the technical support team, you will manage an assigned portfolio of complex medical emergency assistance claims from start to finish. You will ensure the highest levels of technical integrity and compliance on all claims, while working with a team that prides itself on collaboration and excellent customer outcomes. This is a unique opportunity to build a career with a company that truly values its people and their professional development. Key Responsibilities: Manage a portfolio of medical emergency assistance claims from end to end. Ensure the technical integrity and compliance of all assigned claims. Contribute to the overall ..... full job details .....