Claims Advisor Location: Cosham, Portsmouth (Hybrid working after probation) Salary: £26,200 starting salary - rising to £30,300-£33,000 within 12-24 months Hours: Full-time Permanent Start Date: March 2026 Dynamite Recruitment is proud to be recruiting on behalf of a large, well-established organisation based in Portsmouth, who are continuing to expand their Claims and Customer Service team. This is an excellent opportunity for candidates with experience in customer service, call centres, retail, hospitality, or contact centres who are looking for a stable, long-term role with clear progression and structured development. The Role As a Claims Advisor, you will play a vital role in supporting customers through the travel insurance claims process, delivering a calm, professional, and empathetic service. Key responsibilities include: Handling a high volume of inbound calls and written correspondence relating to travel insurance claims Assessing and evaluating claims, verifying policy coverage and documentation Clearly explaining claim outcomes and next steps to customers Providing clear verbal and written guidance to ensure a first-class claims experience Maintaining accurate records across internal systems Resolving claims efficiently while meeting service standards Working Hours Monday to Friday between 8:00am - 6:15pm (rota basis) 1 in 6 Saturdays between 8:00am - 4:30pm Hybrid working available after successful completion of training and probation Skills and ..... full job details .....