We are seeking a proactive and customer-focused Housing Officer to join a London-based housing co-operative. The successful candidate will be responsible for managing a designated patch of properties, delivering high-quality housing management services, and ensuring residents receive excellent support. The role involves tenancy management, estate inspections, income collection, resident engagement, and partnership working to maintain sustainable tenancies and thriving communities.

Working closely with residents, contractors, local authorities, and partner agencies, you will ensure high standards of housing management and customer service are delivered across the co-operative.

Key Responsibilities

• Manage a designated patch of properties and act as the first point of contact for residents.
• Conduct tenancy sign-ups, reviews, audits, and end-of-tenancy procedures.
• Investigate tenancy breaches and take appropriate enforcement action where required.
• Manage rent arrears cases, agree repayment plans, and support income recovery.
• Investigate and resolve anti-social behaviour and neighbour disputes.
• Work with support agencies to sustain tenancies and safeguard vulnerable residents.
• Carry out estate inspections and report communal repairs or environmental issues.
• Monitor property and estate standards to ensure a safe and pleasant living environment.
• Promote resident engagement and support community initiatives.
• Maintain accurate records and ensure compliance with relevant policies and legislation.

Person Specification

Essential:

• Experience in a housing management, housing officer, or similar role.
• Knowledge of tenancy management, rent arrears, and anti-social behaviour casework.
• Strong communication, customer service, and problem-solving skills.
• Ability to manage a varied caseload and prioritise competing demands.
• Experience conducting home visits and working directly with residents.
• Good IT skills and experience working with Northgate.

Desirable:

• Experience working within a housing co-operative, housing association, or social housing environment.
• Knowledge of housing legislation and tenancy enforcement processes.
• CIH qualification.

This is an excellent opportunity for a housing professional who is passionate about delivering high-quality services and building positive relationships with residents in a community-focused housing co-operative.