IT Technician Theale Monday to Friday Temporary About the Role We are looking for a motivated IT Technician to join our clients Desktop Support Team on a temporary basis. In this role, you will provide 1st and 2nd line IT support, ensuring incidents and service requests are managed efficiently and resolved to a high standard.You will play a key role in supporting end users across the organisation, maintaining IT systems, and ensuring assets and services operate effectively within a regulated ISO environment. To be considered for this role - You will be required to have a minimum of 3 years UK based relevant work experience, be able to commute easily to Theale and have previous 1 st and 2 nd Line experience. Key Responsibilities Take ownership of IT incidents and service requests, managing them through to resolution or escalation where requiredEscalate issues to third-party providers or internal infrastructure teams when necessaryBuild strong relationships with remote sites and users to improve the overall IT support experiencePerform routine IT tasks such as password resets, file restores, new account setups, and user access managementAssist with new starter device builds, onboarding, and induction trainingMaintain and update IT documentation, onboarding guides, knowledge base articles, and FAQsEnsure IT assets are accurately recorded and maintained in the asset register in line with ISO 27001 complianceInstall and patch software and devices using standard tools and ..... full job details .....