Job Title: Customer Experience Team Member
 
Contract Type: Casual, 4 weeks of work starting end of July, up to 40 hours per week
 
Location: Head office, Wokingham, hybrid working arrangement.
 
Salary: £25,000K pro rata 

Role Overview

Are you ready to be the voice behind a brand that truly makes a difference? As a
Customer Experience Specialist at Junior Adventures Group UK, you will be at the
heart of creating outstanding experiences for parents, schools, and stakeholders. You
won’t just be answering calls — you’ll be delivering peace of mind, building trust, and
championing a service that puts children''s care and happiness first.
In this role, you will bring energy, empathy, and excellence to every interaction. Whether
solving a problem, guiding a parent through a booking, or providing reassurance during a
busy school term, you will be the first point of contact ensuring every customer feels
heard, valued, and supported.
 
Key Responsibilities
• Act as the first and friendly point of contact for parents, schools, and partners,
delivering outstanding customer care across telephone, email, and digital
channels.
• Proactively listen to customer needs, troubleshoot issues efficiently, and provide
clear, accurate information to ensure a smooth and stress-free experience.
• Manage parent enquiries and oversee our booking systems with confidence,
precision, and warmth.
• Lead both inbound and outbound communications, ensuring every conversation
leaves a lasting positive impression.
• Work collaboratively with colleagues, sharing insights and best practice to foster
a dynamic, supportive environment.
• Represent Junior Adventures Group UK’s mission and values in every
interaction, consistently striving to exceed expectations and leave a positive
legacy.
• Thrive in a fast-paced environment with resilience, managing multiple priorities
while maintaining a calm, solutions-focused approach.
What You’ll Bring
• A genuine passion for delivering excellent customer service and a natural ability
to connect with people.
• Strong communication skills — clear, confident, and empathetic across all
channels.
• The ability to manage multiple priorities with great attention to detail and a
positive attitude.
• Enthusiasm for working in a values-driven, mission-led organisation.
• Previous customer service experience (preferably telephone-based) is highly
desirable.
 
Our Vision and Values
At Junior Adventures Group UK, we don’t just deliver childcare — we empower,
engage, and inspire young minds within local communities. Everything we do is guided
by our core values:
• Be Considerate – Show we care.
• Be Passionate – Love what we do.
• Be Courageous – Show resilience and bravery.
• Make a Difference – Leave a positive, lasting legacy.
 
If you’re looking for a role where you can bring your whole self to work, make a real
impact, and grow your career within a vibrant, supportive team — we would love to
hear from you

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