3rd Line Technical Analyst Location: Borehamwood, WD6 1JD. Salary: £45,000 - £55,000 DOE plus benefits (detailed below). Contract: Full time, permanent. Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service About Us: Chalkline are a Microsoft Solutions Partner in Modern Work and Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop. We are heavily customer and employee focussed and are dedicated to providing the best client experience and enjoying the journey. We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations. As a 3rd Line Technical Analyst you will be working directly with our clients on the latest technologies including Microsoft 365, Azure, Intune, Windows, macOS, server management tools and networking projects. A long with this, you will be responsible for: • Technical escalation points for the 2nd and 1st line teams • Ensuring you have a quality working relationship with end users. • Liaising with the customer for all queries with their requirements. • Ensure all cases/project sheets you own are updated daily. • Providing a point of contact for the end users that a project is ..... full job details .....