TEMP OPPORTUNITY - COMPLAINT''S INVESTIGATOR (Local Authority) Hybrid - Wembley Immediate Start Ongoing Temp Booking £23.81 PAYE / £30.88 Ltd/UmbrellaAre you an experienced Local Authority Complaints Officer ready to hit the ground running? We''re seeking a confident, articulate professional with strong investigation skills and the ability to manage complex and sensitive cases. What we''re looking for: Extensive complaints handling experience, ideally within:Housing Repairs Homelessness Public Realm Strong experience managing Stage 2 complaints, including:Drafting high-quality written responses for Corporate Directors and senior stakeholdersConducting thorough investigations and ensuring cases reach full resolutionApplying tact, diplomacy and professionalism when dealing with challenging situations The ideal candidate will have: Tenacity to see complex investigations through Confidence working with senior leaders Excellent written communication A calm, diplomatic approach Location and Working Pattern:Hybrid working in Wembley, with an immediate start required. ..... full job details .....