Overview

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home''s management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.Responsibilities

Promote a warm and welcoming environment for residents, staff and visitorsManage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the homeDrive the occupancy and reputation of the Care Home as part of a community engagement teamSupport resident and family feedback with a focus on customer careAssist with the recruitment of home staff, completing employment new starter checks and arranging inductionsPayroll preparation for home based staffProvide advice and guidance to employees on queries using the HR tools and resources availableEnsure that all personal files are stored securelyAttend meetings and produce accurate notes and minutes where requiredEnsure all rotas are completeManage safe contents, petty cash, and resident fund accountsUpdate ad-hoc training, supervisions, and appraisals on staff recordsOffer guidance on staff development opportunities including signposting to Apprenticeships and qualificationsRequirements

Experience in a customer facing rolePrevious involvement in HR administration and recruitmentHigh level of attention to detail and the ability to prioritiseProficient user of Microsoft Word, Excel and OutlookCIPD qualification would be beneficialRewards and Benefits

Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspectionUnlimited access to refer a friend scheme, earning up to £500 per referralAccess to a wide range of retail and leisure discounts at big brands and supermarketsFree access to medical specialists for a second opinionConfidential and free access to counselling and legal servicesTax code review serviceOption to join monthly staff lotteryAs a leading healthcare provider, Barchester is accredited as one of the best companies to work for in the UKProgression opportunities in administration

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