Customer Service Advisor

Brighouse (commutable from Bradford, Halifax, Huddersfield, Leeds)

Monday – Friday 7:00am – 4:00pm (office Based)

£25,000 – £33,000 (DOE)

We’re looking for a Customer Service Advisor to join a thriving UK manufacturing business, known for delivering exceptional service and high-quality home improvement products to the trade. If you bring energy, empathy, and a professional edge to your work, we’d love to hear from you.

Responsibilities of the Customer Service Advisor:

• Be the first point of contact for customers via phone, email, live chat, and social media
• Handle product queries, delivery updates, order support, and complaint resolution
• Investigate and resolve issues promptly, escalating when necessary
• Log customer interactions accurately and highlight recurring trends
• Collaborate with internal teams (sales, logistics, technical) to ensure smooth service
• Keep up to date with new products, promotions, and policies

What You’ll Bring:

• Proven experience in a customer service, contact centre, or trade support role
• Excellent communication and active listening skills
• Confidence with Microsoft Office, CRMs, and order processing tools
• A solution-focused mindset—calm under pressure and quick on your feet
• Strong organisation and multitasking abilities
• A friendly, positive attitude with a passion for customer care

If you would like to apply for the role of Customer Service Advisor then please email your CV to (url removed)  or call Jade on (phone number removed)

Closing date is 01.09.2025 Please note this could change subject to suitable applications

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future