We are currently looking for a skilled Level 2 Helpdesk Technician to join a dynamic and growing IT services organisation. This is an excellent opportunity to work in a fast-paced environment supporting a diverse client base across multiple platforms and technologies. The Role: As a Level 2 Helpdesk Technician, you will provide remote and on-site technical support to end users. You will troubleshoot, diagnose, and resolve a wide range of IT issues, escalating more complex problems when necessary. Your focus will be on delivering excellent customer service while ensuring systems run efficiently and reliably. Key Responsibilities: Provide remote support via phone, email, chat, or ticketing system. Diagnose and resolve technical issues related to hardware, software, networking, printers, scanners, and other devices. Visit client sites as needed for installations, maintenance, or repairs. Escalate complex issues to senior technicians or external vendors. Maintain accurate records of tickets, incidents, and client interactions. Support internal systems and perform routine upkeep. Stay up to date with emerging technologies and best practices. Deliver high-quality customer service through professional communication and problem-solving. Daily Activities Include: Responding to incoming support requests and resolving technical issues promptly. Guiding users through step-by-step solutions. Installing and configuring devices, software, and accounts for new users. Performing ..... full job details .....