Robert Half Technology are assisting a market leading consultancy based in central London to recruit a 2nd Line Support Engineer Role The 2nd Line Support Engineer will be front line call resolution for all IT related issues to the internal business Responsible for desktop, laptop and application standardisation, provision, and support. Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc ) Active Directory user account management, access and network administration based on company standards and policies Ensure all support calls within the call logging system follow defined processes and procedures Deliver outstanding customer service, perception and satisfaction to all IT users and customers Support and administration of Microsoft Azure, 365, Intune, Active Directory , assisting with testing and deployment of changes where appropriate. Profile The 2nd Line Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment. Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange Ability to provide "hands on" 1, and 2 level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely Experience of providing remote support for users and systems, including resolution of technical issues on the ..... full job details .....