Director of Cloud and IT Operations 6 Month Day rate contract (Inside IR35)Location: LondonDay rate contractStrategy, People Leadership, Strong high level technical knowledge in areas such as virtualization, enterprise storage, Microsoft technologies (Entra ID /Azure AD, M365), voice , data (LAN and WAN), mobility, emerging technologies, social media, and Azure cloud.Role Overview:We are seeking an experienced Director of Cloud and IT Operations to ensure the quality and cost-effectiveness of our Service Delivery, Applications, and Technology services. This role is crucial in aligning IT services with business requirements and managing ongoing relationships with key stakeholders and suppliers.Key Responsibilities: Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands.Service Desk Management: Lead an effective IT Operations Service and Service Desk.Performance Management: Develop and manage KPIs, SLAs, and other service management reporting, ensuring team performance aligns with these agreements.Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes.Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives.Corrective Actions: Initiate and lead corrective actions to align performance with expectations.Change Control: Ensure robust technical Change Control processes complement ..... full job details .....