Contact Centre Team LeaderRed Recruitment is looking to recruit a Contact Centre Team Leader for our client. You will play a pivotal role within their Contact Centre. From leading and motivating a team of agents to optimising customer interactions and appointments, your efforts will directly contribute to our mission of providing flexible finance options to all our customers.The salary is 33,400 per annum.Benefits and Package for a Contact Centre Team Leader:Salary: 33,400Hours: Full-timeContract Type: PermanentLocation: Melton MowbrayChristmas Bonuses given25 days holiday plus bank holidays increasing to 28 dependent on serviceExtra days holiday given over ChristmasHealth care PlanFree ParkingCompany PensionYearly pay rises offered Key Responsibilities of a Contact Centre Team Leader:Lead and motivate your team to hit targetsDeliver excellent customer serviceTrain, coach, and develop team membersMonitor performance and improve resultsEnsure compliance through regular reviewsRun team meetings and support collaborationFollow and promote company processesSupport customer queries via phone and email when neededDrive first contact resolutionWork closely with other teams to resolve issuesShare knowledge and support the wider teamKey Skills and Experience of a Contact Centre Team Leader:Exceptional organisational skills and a keen eye for detail.Proven experience in leading or mentoring a team in a Contact Centre environment.Strong interpersonal and communication abilities.A ..... full job details .....