Contact Centre Team Leader

Red Recruitment is looking to recruit a Contact Centre Team Leader for our client. You will play a pivotal role within their Contact Centre. From leading and motivating a team of agents to optimising customer interactions and appointments, your efforts will directly contribute to our mission of providing flexible finance options to all our customers.

The salary is -33,400 per annum.

Benefits and Package for a Contact Centre Team Leader:

• Salary: -33,400
• Hours: Full-time
• Contract Type: Permanent
• Location: Melton Mowbray
• Christmas Bonuses given
• 25 days holiday plus bank holidays increasing to 28 dependent on service
• Extra days holiday given over Christmas
• Health care Plan
• Free Parking
• Company Pension
• Yearly pay rises offered

Key Responsibilities of a Contact Centre Team Leader:

• Lead and motivate your team to hit targets
• Deliver excellent customer service
• Train, coach, and develop team members
• Monitor performance and improve results
• Ensure compliance through regular reviews
• Run team meetings and support collaboration
• Follow and promote company processes
• Support customer queries via phone and email when needed
• Drive first contact resolution
• Work closely with other teams to resolve issues
• Share knowledge and support the wider team

Key Skills and Experience of a Contact Centre Team Leader:

• Exceptional organisational skills and a keen eye for detail.

• Proven experience in leading or mentoring a team in a Contact Centre environment.
• Strong interpersonal and communication abilities.
• A proactive and problem-solving mindset with a passion for delivering excellence.
• Excellent customer service with a ''customer first'' mentality
• Strong communication skills, both written and verbal
• Computer literate & a proficient/advanced user of Microsoft Excel
• A growth mindset that actively seeks opportunities to develop and grow themselves, colleagues & their business.
• Self-motivated/upbeat individual with the ability to work fast paced, learn quickly and retain a high-level of information

If you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)