2nd Line Software Support Engineer Global Tech Company Highly competitive salary + Sign on bonus and shares Swansea Hybrid (3 days per week in the office)Yolk Recruitment are proud to be working with one of Wales''s most successful tech companies. Based in South Wales they''ve been growing rapidly over numerous years and are now looking to add to their support team to deal with increased client demand.In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to customers.This role is a good fit for computer science graduates or software developers looking to move into an organisation that prioritises career progression and personal development.Basic qualifications:- Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems.Preferred qualifications:- Bachelor''s degree in computer science or equivalent - Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP) - Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.Main Benefits:Lucrative bonus structure including guaranteed sign on bonus and shares33 Days holiday (including BH)Numerous other employee benefits including flexible ..... full job details .....